/* ============================================================================
   Webchat Unifique (Monique) — estilos ESCOPADOS em .ufq-chat
   Mesma familia visual do FAB do site: indigo primary-800, ciano primary-600,
   raio grande, sombra suave. Nao depende do Tailwind do site.
   ========================================================================== */

.ufq-chat {
  --ufq-primary: #212492;        /* --color-primary-800 */
  --ufq-primary-dark: #13167d;   /* --color-primary-900 */
  --ufq-accent: #00a2ff;         /* --color-primary-600 */
  --ufq-accent-soft: #e7f0f3;    /* --color-primary-100 */
  --ufq-green: #91d500;          /* --color-complementary-300 */
  --ufq-ink: #1f2330;
  --ufq-muted: #6b7280;
  --ufq-bg: #f4f6fb;
  --ufq-surface: #ffffff;
  --ufq-line: #e3e7f0;
  --ufq-radius: 18px;
  --ufq-shadow: 0 12px 40px rgba(19, 22, 125, 0.18);
  --ufq-fab-size: 56px;
  --ufq-fab-right: 0;      /* rente a borda, igual ao botao do WhatsApp */
  --ufq-fab-bottom: 0.75rem;
  --ufq-panel-right: 0.75rem;
  --ufq-z: 60;

  font-family: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  font-size: 15px;
  line-height: 1.45;
  color: var(--ufq-ink);
  box-sizing: border-box;
}
.ufq-chat *, .ufq-chat *::before, .ufq-chat *::after { box-sizing: inherit; }
.ufq-chat button { font: inherit; cursor: pointer; }
.ufq-chat [hidden] { display: none !important; }

/* ------------------------------------------------------------- botao flutuante */
/* Clone fiel do componente #fab-btn do WhatsApp (public_html/inc/footer.php +
   assets/css/fab.css): arredondado só do lado esquerdo (reto contra a borda,
   por isso encaixa liso sem sobrar curva), largura 56px -> expandida no
   hover/foco via transition de "width" (não max-width), mesmo timing
   (0.3s ease-in-out), ícone com tamanho fixo, texto com opacity+margin-left. */
.ufq-chat__fab {
  position: fixed;
  right: var(--ufq-fab-right);
  bottom: var(--ufq-fab-bottom);
  z-index: var(--ufq-z);
  width: var(--ufq-fab-size);
  height: var(--ufq-fab-size);
  border: 0;
  border-radius: 9999px 0 0 9999px;
  background: var(--ufq-primary);
  color: #fff;
  display: flex;
  align-items: center;
  padding-left: 16px;
  overflow: hidden;
  white-space: nowrap;
  box-shadow: 0 8px 24px rgba(33, 36, 146, 0.35);
  transition: width .3s ease-in-out, background .18s ease-in-out;
}
.ufq-chat__fab:hover, .ufq-chat__fab:focus-visible {
  width: 152px;
  background: var(--ufq-primary-dark);
}
.ufq-chat__fab:focus-visible { outline: 3px solid var(--ufq-accent); outline-offset: 2px; }
.ufq-chat__fab-icon { display: grid; place-items: center; flex: none; }
.ufq-chat__fab svg { width: 32px; height: 32px; min-width: 32px; }
.ufq-chat__fab-label {
  display: inline-block;
  opacity: 0;
  margin-left: 0;
  font-weight: 600;
  font-size: 16px;
  white-space: nowrap;
  transition: opacity .3s ease-in-out, margin-left .3s ease-in-out;
}
.ufq-chat__fab:hover .ufq-chat__fab-label,
.ufq-chat__fab:focus-visible .ufq-chat__fab-label {
  opacity: 1;
  margin-left: 8px;
}
.ufq-chat__fab-badge {
  position: absolute; top: -4px; right: -4px;
  min-width: 20px; height: 20px; padding: 0 6px;
  border-radius: 10px; background: var(--ufq-green); color: #13167d;
  font-size: 12px; font-weight: 700; display: grid; place-items: center;
}
.ufq-chat--open .ufq-chat__fab { display: none; }

/* -------------------------------------------------------------------- painel */
.ufq-chat__panel {
  position: fixed;
  right: var(--ufq-panel-right);
  bottom: var(--ufq-fab-bottom);
  z-index: var(--ufq-z);
  width: 380px;
  height: min(640px, calc(100vh - 2rem));
  display: flex;
  flex-direction: column;
  background: var(--ufq-bg);
  border-radius: var(--ufq-radius);
  box-shadow: var(--ufq-shadow);
  overflow: hidden;
  animation: ufq-pop .18s ease-out;
}
@keyframes ufq-pop { from { opacity: 0; transform: translateY(12px) scale(.98);} to { opacity: 1; transform: none; } }

/* pagina inteira: ocupa o container */
.ufq-chat--page { height: 100%; display: block; }
.ufq-chat--page .ufq-chat__panel {
  position: relative;
  inset: auto;
  width: min(760px, 100%);
  height: 100%;
  margin: 0 auto;
  border-radius: 0;
  box-shadow: none;
  animation: none;
}
@media (min-width: 761px) {
  .ufq-chat--page .ufq-chat__panel { border-left: 1px solid var(--ufq-line); border-right: 1px solid var(--ufq-line); }
}
@media (max-width: 480px) {
  .ufq-chat--widget .ufq-chat__panel { right: 0; bottom: 0; width: 100vw; height: 100dvh; border-radius: 0; }
}

/* ----------------------------------------------------------------- cabecalho */
.ufq-chat__header {
  display: flex; align-items: center; gap: 12px;
  padding: 14px 16px;
  background: var(--ufq-primary);
  color: #fff;
  box-shadow: 0 2px 12px rgba(19, 22, 125, .22);
  position: relative; z-index: 1;   /* a sombra precisa cair SOBRE o log */
}
/* O anel claro separa a foto do fundo indigo sem precisar de borda dura. */
.ufq-chat__avatar {
  width: 40px; height: 40px; border-radius: 50%;
  background: var(--ufq-accent); color: #fff;
  display: grid; place-items: center; font-weight: 700; flex: none;
  overflow: hidden;
  box-shadow: 0 0 0 2px rgba(255, 255, 255, .22);
}
.ufq-chat__avatar svg { width: 22px; height: 22px; }
/* A arte ja vem quadrada, igual a foto de perfil do WhatsApp: cover aqui nao
   corta nada, so garante o enquadramento se um dia a imagem trocar. */
.ufq-chat__avatar-img {
  width: 100%; height: 100%; display: block;
  object-fit: cover; object-position: center;
}
.ufq-chat__title { flex: 1; min-width: 0; }
.ufq-chat__title strong { display: block; font-size: 16px; }
.ufq-chat__status { display: block; font-size: 12px; color: #d9dcff; margin-top: 2px; }
.ufq-chat__status::before {
  content: ""; display: inline-block; width: 8px; height: 8px; border-radius: 50%;
  background: var(--ufq-green); margin-right: 6px; vertical-align: 0;
}
.ufq-chat[data-state="queued"] .ufq-chat__status::before,
.ufq-chat[data-state="transferring"] .ufq-chat__status::before { background: #f5ec5a; }
.ufq-chat[data-state="closed"] .ufq-chat__status::before { background: #9ca3af; }
.ufq-chat__iconbtn {
  width: 36px; height: 36px; border: 0; border-radius: 50%;
  background: rgba(255,255,255,.12); color: #fff; display: grid; place-items: center;
}
.ufq-chat__iconbtn:hover { background: rgba(255,255,255,.22); }
.ufq-chat__iconbtn svg { width: 18px; height: 18px; }

/* ------------------------------------------------------------------- banner */
.ufq-chat__banner {
  padding: 8px 14px; font-size: 12.5px; text-align: center;
  background: #fff7d6; color: #6b5200; border-bottom: 1px solid #f1e3a3;
}

/* --------------------------------------------------------------------- log */
/* logwrap e o item flexivel do painel (header/banner/logwrap/composer...);
   log e quem rola por dentro dele. min-height:0 nos dois e o que permite um
   filho de flex encolher abaixo da altura do conteudo - sem isso o log so
   cresce com as mensagens e empurra tudo (inclusive o composer) para fora
   da altura fixa do painel, em vez de ganhar scroll proprio. */
.ufq-chat__logwrap {
  position: relative;
  flex: 1 1 auto;
  min-height: 0;
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.ufq-chat__log {
  flex: 1 1 auto; min-height: 0;
  overflow-y: auto; padding: 18px 14px 10px;
  display: flex; flex-direction: column; gap: 14px;
  scroll-behavior: smooth;
}
.ufq-chat__dropzone {
  position: absolute; inset: 8px; z-index: 5;
  display: flex; align-items: center; justify-content: center;
  background: rgba(0, 162, 255, .12);
  border: 2px dashed var(--ufq-accent);
  border-radius: 14px;
  pointer-events: none;
}
.ufq-chat__dropzone-inner {
  padding: 10px 18px; border-radius: 999px;
  background: var(--ufq-surface); color: var(--ufq-primary);
  font-weight: 600; font-size: 13.5px; box-shadow: var(--ufq-shadow);
}
.ufq-chat__msg { display: flex; flex-direction: column; max-width: 84%; }
/* Mensagem com menu ocupa uma faixa fixa: sem isto o cartao encolhe ate o
   rotulo mais longo e cada menu sai de uma largura, o que faz a lista parecer
   desalinhada de uma pergunta para a outra. */
.ufq-chat__msg.has-menu { align-self: stretch; max-width: 92%; }
.ufq-chat__msg--bot, .ufq-chat__msg--agent { align-self: flex-start; }
.ufq-chat__msg--customer { align-self: flex-end; align-items: flex-end; }
.ufq-chat__msg--system { align-self: center; max-width: 100%; }
.ufq-chat__bubble {
  padding: 11px 15px; border-radius: var(--ufq-radius);
  background: var(--ufq-surface); color: var(--ufq-ink);
  box-shadow: 0 2px 6px rgba(19, 22, 125, .07);
  white-space: pre-wrap; word-wrap: break-word; overflow-wrap: anywhere;
}
/* Pergunta + opcoes sao um cartao so: a sombra e o arredondamento passam para
   ele, e a bolha de dentro fica lisa para nao deixar emenda no meio. */
.ufq-chat__card {
  border-radius: var(--ufq-radius) var(--ufq-radius) var(--ufq-radius) 6px;
  background: var(--ufq-surface);
  box-shadow: 0 2px 8px rgba(19, 22, 125, .08);
  overflow: hidden;
}
.ufq-chat__card .ufq-chat__bubble { border-radius: 0; box-shadow: none; padding: 12px 16px 11px; }
.ufq-chat__msg--bot .ufq-chat__bubble, .ufq-chat__msg--agent .ufq-chat__bubble { border-bottom-left-radius: 6px; }
/* Indigo, nao o ciano: branco sobre #00a2ff dava contraste de 2,6:1, abaixo do
   minimo acessivel de 4,5:1 - a propria mensagem do cliente era a coisa mais
   dificil de ler na tela. Sobre o indigo da marca passa de 12:1. */
.ufq-chat__msg--customer .ufq-chat__bubble { background: var(--ufq-primary); color: #fff; border-bottom-right-radius: 6px; }
.ufq-chat__msg--customer.is-pending .ufq-chat__bubble { opacity: .6; }
.ufq-chat__msg--customer.is-failed .ufq-chat__bubble { background: #c0392b; }
.ufq-chat__msg--system .ufq-chat__bubble { background: transparent; box-shadow: none; color: var(--ufq-muted); font-size: 12.5px; text-align: center; }
.ufq-chat__meta { font-size: 10.5px; color: #8b93a7; margin: 4px 8px 0; }
.ufq-chat__who { font-size: 11.5px; color: var(--ufq-muted); margin: 0 6px 3px; }

/* ------------------------------------------------------------------ opcoes */
.ufq-chat__options { display: flex; flex-direction: column; }
/* max-width + overflow-wrap: rotulo comprido sem espaco (a pesquisa de
   satisfacao ja mandou um) estourava a largura do painel e criava barra de
   rolagem horizontal no chat inteiro. */
/* Menu em lista dentro do proprio cartao da pergunta: cada opcao e uma linha de
   48px com o numero que o flow espera, o rotulo e a seta. Substituiu as pilulas
   que quebravam em linhas irregulares - com 10 opcoes (o menu de flows de
   teste) aquilo virava colcha de retalhos e nao dava para varrer com o olho. */
.ufq-chat__option {
  display: flex; align-items: center; gap: 12px; width: 100%; min-height: 48px;
  padding: 9px 14px; border: 0; border-top: 1px solid #eef1f8; border-radius: 0;
  background: var(--ufq-surface); color: var(--ufq-primary); text-align: left;
  overflow-wrap: anywhere;
  transition: background .15s ease;
}
.ufq-chat__option:hover, .ufq-chat__option:focus-visible { background: #f2f6ff; outline: none; }
.ufq-chat__option:focus-visible { box-shadow: inset 3px 0 0 var(--ufq-accent); }
/* Menu ja respondido: apagado, sem hover e sem clique. O disabled de verdade
   vem do script - isto aqui e so a aparencia. */
.ufq-chat__options.is-used .ufq-chat__option { opacity: .45; pointer-events: none; }
.ufq-chat__option:disabled { cursor: default; }
.ufq-chat__option-badge {
  width: 26px; height: 26px; border-radius: 50%; flex: none;
  background: #eef4ff; color: var(--ufq-primary);
  font-size: 13px; font-weight: 700; display: grid; place-items: center;
}
.ufq-chat__option-body { flex: 1; min-width: 0; }
.ufq-chat__option-title { display: block; font-size: 14.5px; font-weight: 600; line-height: 1.3; }
.ufq-chat__option-sub { display: block; font-size: 12.5px; font-weight: 500; color: var(--ufq-muted); line-height: 1.3; }
.ufq-chat__option-chevron { display: grid; place-items: center; flex: none; color: #9aa3b8; }
.ufq-chat__option-chevron svg { width: 16px; height: 16px; display: block; }

/* O indicador "Monique está digitando…" foi removido a pedido (17/09/2026).
   ufq-blink continua aqui porque o ponto vermelho da gravação de áudio
   (.ufq-chat__recording-dot) usa a mesma animação. */
@keyframes ufq-blink { 0%, 80%, 100% { opacity: .25; } 40% { opacity: 1; } }

/* ---------------------------------------------------------------- composer */
.ufq-chat__composer {
  position: relative;   /* ancora do menu do clipe, que sobe acima dele */
  display: flex; gap: 8px; align-items: flex-end;
  padding: 10px 12px; background: var(--ufq-surface); border-top: 1px solid var(--ufq-line);
}
.ufq-chat__input {
  flex: 1; resize: none; border: 1.5px solid var(--ufq-line); border-radius: 14px;
  padding: 10px 12px; font: inherit; line-height: 1.35; max-height: 120px; min-height: 42px;
  background: #fff; color: var(--ufq-ink);
}
.ufq-chat__input:focus { outline: none; border-color: var(--ufq-accent); }
.ufq-chat__send {
  width: 42px; height: 42px; border: 0; border-radius: 50%;
  background: var(--ufq-primary); color: #fff; display: grid; place-items: center; flex: none;
}
.ufq-chat__send:disabled { opacity: .45; cursor: default; }
.ufq-chat__send svg { width: 20px; height: 20px; }
.ufq-chat__attach, .ufq-chat__mic, .ufq-chat__camera-btn {
  width: 42px; height: 42px; border: 1.5px solid var(--ufq-line); border-radius: 50%;
  background: #fff; color: var(--ufq-primary); display: grid; place-items: center; flex: none;
  transition: background .15s ease, border-color .15s ease, color .15s ease;
}
.ufq-chat__attach:hover, .ufq-chat__camera-btn:hover,
.ufq-chat__attach:focus-visible, .ufq-chat__camera-btn:focus-visible {
  border-color: var(--ufq-accent); color: var(--ufq-accent); outline: none;
}
/* O microfone tem o mesmo peso do enviar porque um substitui o outro: e sempre
   a acao principal do canto direito, qualquer que seja ela. Depois do bloco
   acima de proposito - senao o hover comum o deixaria com texto ciano sobre
   fundo indigo. */
.ufq-chat__mic { background: var(--ufq-primary); border-color: var(--ufq-primary); color: #fff; }
.ufq-chat__mic:hover, .ufq-chat__mic:focus-visible {
  background: var(--ufq-primary-dark); border-color: var(--ufq-primary-dark); color: #fff; outline: none;
}
.ufq-chat__attach svg, .ufq-chat__mic svg, .ufq-chat__camera-btn svg { width: 19px; height: 19px; }

/* ------------------------------------------------- audio: segurar para gravar */
/* Tudo daqui e do celular: no desktop o microfone continua sendo clique e nada
   disto aparece. Ocupa o lugar do composer, como a barra de gravacao completa -
   quando o gesto trava, uma some e a outra entra. */
/* Cobre o composer (inset 0) em vez de substitui-lo, e o padding a direita
   reserva o espaco do microfone, que fica por cima numa camada acima. */
.ufq-chat__hold {
  position: absolute; inset: 0; z-index: 2;
  display: flex; align-items: center; gap: 10px;
  padding: 10px 100px 10px 12px; background: var(--ufq-surface);
}
.ufq-chat__hold-trash {
  display: grid; place-items: center; flex: none; color: var(--ufq-muted);
  transition: color .15s ease;
}
.ufq-chat__hold-trash svg { width: 20px; height: 20px; display: block; }
/* A tampa gira na dobradica (canto esquerdo), como uma tampa de verdade. */
.ufq-chat__hold-trash-lid {
  transform-origin: 4px 6px;
  transition: transform .18s cubic-bezier(.34, 1.4, .64, 1);
}
.ufq-chat__hold-trash.is-open .ufq-chat__hold-trash-lid { transform: rotate(-28deg) translateY(-1px); }
.ufq-chat__hold.is-cancelling .ufq-chat__hold-trash { color: #e5484d; }
.ufq-chat__hold-dot {
  width: 10px; height: 10px; border-radius: 50%; background: #e5484d; flex: none;
  animation: ufq-blink 1.2s infinite;
}
.ufq-chat__hold-time { font-size: 13.5px; font-weight: 600; color: var(--ufq-ink); font-variant-numeric: tabular-nums; }
/* O transform e a opacidade vem do script a cada quadro do arrasto; por isso
   nao ha transicao neles - so no que o script nao toca. */
.ufq-chat__hold-hint {
  flex: 1; display: flex; align-items: center; justify-content: center; gap: 4px;
  font-size: 13px; color: var(--ufq-muted);
}
.ufq-chat__hold-chevron { font-size: 16px; line-height: 1; }
/* Brilho correndo pelo texto, como no WhatsApp: um gradiente recortado na
   propria letra. O fallback de color continua valendo onde o recorte nao pega. */
.ufq-chat__hold-hint-text {
  background: linear-gradient(100deg, var(--ufq-muted) 25%, var(--ufq-ink) 42%, var(--ufq-muted) 58%);
  background-size: 260% 100%;
  -webkit-background-clip: text; background-clip: text;
  -webkit-text-fill-color: transparent;
  animation: ufq-shimmer 2.6s linear infinite;
}
@keyframes ufq-shimmer { from { background-position: 130% 0; } to { background-position: -130% 0; } }

/* -------------------------------------------------------- cadeado (a pilula) */
/* left/margin em vez de translateX para centralizar: o transform da camada de
   fora fica livre para as animacoes de entrada e saida, e o da camada de dentro
   para o arrasto. */
.ufq-chat__lock {
  position: absolute; left: 50%; margin-left: -17px; bottom: calc(100% + 10px);
  width: 34px; padding: 7px 0 5px; z-index: 4;
  display: flex; flex-direction: column; align-items: center; gap: 2px;
  border-radius: 17px; background: var(--ufq-surface); color: var(--ufq-muted);
  box-shadow: 0 2px 10px rgba(0, 0, 0, .16);
}
.ufq-chat__lock.is-in { animation: ufq-lock-in .22s cubic-bezier(.22, 1, .36, 1) both; }
/* Encaixe: um quique curto e a saida recuando antes de sumir (o "anticipate" do
   WhatsApp, que da a sensacao de a trava se entregar). */
.ufq-chat__lock.is-locked { animation: ufq-lock-snap .42s cubic-bezier(.36, 0, .66, -.56) both; }
.ufq-chat__lock.is-returning .ufq-chat__lock-inner { transition: transform .32s cubic-bezier(.34, 1.56, .64, 1); }
.ufq-chat__lock-inner { display: flex; flex-direction: column; align-items: center; gap: 2px; }
.ufq-chat__lock-svg { width: 18px; height: 21px; display: block; }
.ufq-chat__lock-shackle { transform-origin: 12px 13.5px; }
.ufq-chat__lock-arrow { display: grid; place-items: center; }
.ufq-chat__lock-arrow svg { width: 12px; height: 12px; display: block; }
/* Flutuar: diz "da para arrastar" sem escrever nada. */
.ufq-chat__lock.is-in .ufq-chat__lock-arrow { animation: ufq-lock-float 1.5s ease-in-out .22s infinite; }
.ufq-chat__lock.is-locked { color: #fff; background: #e5484d; }

@keyframes ufq-lock-in { from { opacity: 0; transform: translateY(10px) scale(.86); } to { opacity: 1; transform: none; } }
@keyframes ufq-lock-snap {
  0% { transform: scale(1); }
  28% { transform: scale(1.22); }
  55% { transform: scale(1); opacity: 1; }
  100% { transform: scale(.7) translateY(6px); opacity: 0; }
}
@keyframes ufq-lock-float { 0%, 100% { transform: translateY(0); } 50% { transform: translateY(-3px); } }

/* Microfone durante o gesto: vermelho e maior, acompanhando o dedo (o transform
   vem do script). touch-action none e o que impede a pagina de rolar junto com
   o arrasto de cancelar ou travar. */
/* z-index acima da barra do gesto: e o unico pedaco do composer que continua
   visivel enquanto o dedo esta pressionando. */
.ufq-chat__mic-wrap { position: relative; z-index: 3; flex: none; display: grid; }
.ufq-chat__mic { touch-action: none; }
.ufq-chat__mic.is-holding { background: #e5484d; border-color: #e5484d; color: #fff; }

/* Microfone caindo na lixeira: um clone que voa e some - o botao de verdade
   nao sai do lugar. */
.ufq-chat__mic-ghost {
  position: fixed; z-index: calc(var(--ufq-z) + 20); pointer-events: none;
  display: grid; place-items: center; border-radius: 50%;
  background: #e5484d; color: #fff;
  transition: transform .42s cubic-bezier(.55, 0, .85, .35), opacity .42s ease-in;
}
.ufq-chat__mic-ghost svg { width: 19px; height: 19px; }

/* Camera e coisa de celular: e la que existe camera traseira e que fotografar
   no meio do atendimento faz sentido. No desktop o botao sai do composer e vira
   item do menu do clipe, como no WhatsApp Web - a mesma fronteira de 480px em
   que o painel ja vira tela cheia. */
.ufq-chat__camera-btn { display: none; }
@media (max-width: 480px) {
  .ufq-chat__camera-btn { display: grid; }
}

/* Menu do clipe (so no desktop): sobe a partir do proprio composer, entao nao
   depende da altura do rodape nem de calcular posicao no script. */
.ufq-chat__attach-menu {
  position: absolute; left: 0; bottom: calc(100% + 6px); z-index: 4;
  min-width: 180px; padding: 6px 0; border-radius: 8px;
  background: var(--ufq-surface); box-shadow: 0 6px 24px rgba(0, 0, 0, .22);
  animation: ufq-pop .12s ease-out;
}
.ufq-chat__attach-menu-item {
  width: 100%; border: 0; background: none; cursor: pointer;
  display: flex; align-items: center; gap: 12px; padding: 10px 18px;
  font-size: 14px; color: var(--ufq-ink); text-align: left;
}
.ufq-chat__attach-menu-item:hover, .ufq-chat__attach-menu-item:focus-visible { background: var(--ufq-bg); outline: none; }
.ufq-chat__attach-menu-icon { display: grid; place-items: center; color: var(--ufq-muted); }
.ufq-chat__attach-menu-icon svg { width: 18px; height: 18px; }

/* Com quatro botoes (clipe, camera, microfone, enviar) o campo fica estreito no
   celular: a dica de digitacao quebrava em duas linhas e aparecia cortada.
   Botoes menores e um corte com reticencias no lugar da quebra. */
.ufq-chat__input::placeholder { white-space: nowrap; text-overflow: ellipsis; overflow: hidden; }
@media (max-width: 400px) {
  .ufq-chat__composer { gap: 6px; padding-left: 10px; padding-right: 10px; }
  .ufq-chat__attach, .ufq-chat__mic, .ufq-chat__camera-btn, .ufq-chat__send { width: 38px; height: 38px; }
}
.ufq-chat__restart {
  margin: 10px 12px; padding: 12px; border: 0; border-radius: 14px;
  background: var(--ufq-primary); color: #fff; font-weight: 600;
}

/* ------------------------------------------------------------- anexo: preview */
.ufq-chat__preview {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 12px; background: var(--ufq-surface); border-top: 1px solid var(--ufq-line);
}
.ufq-chat__preview-thumb {
  width: 48px; height: 48px; border-radius: 10px; overflow: hidden; flex: none;
  background: var(--ufq-bg); display: grid; place-items: center;
}
.ufq-chat__preview-thumb img, .ufq-chat__preview-thumb video { width: 100%; height: 100%; object-fit: cover; }
.ufq-chat__preview-file-icon { color: var(--ufq-primary); display: grid; place-items: center; }
.ufq-chat__preview-file-icon svg { width: 22px; height: 22px; }
.ufq-chat__preview-meta { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 4px; }
.ufq-chat__preview-name {
  font-size: 12.5px; color: var(--ufq-muted);
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.ufq-chat__preview-caption {
  width: 100%; border: 1.5px solid var(--ufq-line); border-radius: 10px; padding: 7px 10px;
  font: inherit; font-size: 13.5px; background: #fff; color: var(--ufq-ink);
}
.ufq-chat__preview-caption:focus { outline: none; border-color: var(--ufq-accent); }
.ufq-chat__preview-actions { display: flex; gap: 6px; flex: none; }
.ufq-chat__preview-remove, .ufq-chat__preview-send {
  width: 36px; height: 36px; border: 0; border-radius: 50%; display: grid; place-items: center; flex: none;
}
.ufq-chat__preview-remove { background: var(--ufq-bg); color: var(--ufq-muted); }
.ufq-chat__preview-remove:hover { background: #f1d4d0; color: #c0392b; }
.ufq-chat__preview-remove svg { width: 16px; height: 16px; }
.ufq-chat__preview-send { background: var(--ufq-primary); color: #fff; }
.ufq-chat__preview-send:hover { background: var(--ufq-primary-dark); }
.ufq-chat__preview-send svg { width: 17px; height: 17px; }

/* ------------------------------------------- anexo: gravacao (modelo WhatsApp Web) */
.ufq-chat__recording {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 12px; background: var(--ufq-surface); border-top: 1px solid var(--ufq-line);
}
.ufq-chat__recording-trash {
  width: 36px; height: 36px; padding: 0; border: 0; border-radius: 50%; background: transparent;
  color: var(--ufq-muted); display: grid; place-items: center; flex: none;
}
.ufq-chat__recording-trash:hover { color: #c0392b; background: var(--ufq-bg); }
.ufq-chat__recording-trash svg { width: 20px; height: 20px; }
.ufq-chat__recording-dot {
  width: 10px; height: 10px; border-radius: 50%; background: #e53935; flex: none;
  animation: ufq-blink 1.2s infinite;
}
.ufq-chat__recording-play {
  width: 32px; height: 32px; padding: 0; border: 0; background: transparent;
  color: var(--ufq-muted); display: grid; place-items: center; flex: none;
}
.ufq-chat__recording-play svg { width: 26px; height: 26px; }
.ufq-chat__recording-time { flex: none; min-width: 34px; font-variant-numeric: tabular-nums; font-size: 13px; color: var(--ufq-ink); }
.ufq-chat__recording-wave { display: block; flex: 1; min-width: 0; height: 32px; color: #aab3c2; --wave-played: var(--ufq-accent); }
.ufq-chat__recording-pause, .ufq-chat__recording-resume {
  width: 36px; height: 36px; padding: 0; border-radius: 50%; display: grid; place-items: center; flex: none;
}
.ufq-chat__recording-pause { border: 2px solid #e53935; background: transparent; color: #e53935; }
.ufq-chat__recording-pause:hover { background: #fdecea; }
.ufq-chat__recording-pause svg { width: 18px; height: 18px; }
.ufq-chat__recording-resume { border: 0; background: #e53935; color: #fff; }
.ufq-chat__recording-resume:hover { background: #c62828; }
.ufq-chat__recording-resume svg { width: 18px; height: 18px; }
.ufq-chat__recording-send {
  width: 42px; height: 42px; border: 0; border-radius: 50%;
  background: var(--ufq-primary); color: #fff; display: grid; place-items: center; flex: none;
}
.ufq-chat__recording-send:hover { background: var(--ufq-primary-dark); }
.ufq-chat__recording-send svg { width: 20px; height: 20px; }

/* ------------------------------------------------------------------ rodape */
.ufq-chat__footer {
  display: flex; justify-content: flex-end; gap: 8px;
  padding: 6px 14px 8px; font-size: 11.5px; color: var(--ufq-muted); background: var(--ufq-surface);
}

/* ------------------------------------------- previa de foto/video (tela cheia) */
/* Escrito para o celular primeiro, que e onde a foto e tirada: fundo escuro para
   a imagem nao competir com nada, legenda e enviar embaixo, ao alcance do
   polegar. O escuro tambem e o unico fundo que nao tinge a foto - e o ponto
   desta tela e justamente conferir se ela ficou boa. */
.ufq-chat__shot {
  position: absolute; inset: 0; z-index: 4;
  display: flex; flex-direction: column; background: #0e1020;
}
.ufq-chat__shot-top { display: flex; align-items: center; gap: 10px; padding: 12px 14px; flex: none; }
.ufq-chat__shot-close {
  width: 40px; height: 40px; border: 0; border-radius: 50%;
  background: rgba(255, 255, 255, .13); color: #fff; display: grid; place-items: center; flex: none;
}
.ufq-chat__shot-close:hover, .ufq-chat__shot-close:focus-visible { background: rgba(255, 255, 255, .24); outline: none; }
.ufq-chat__shot-close svg { width: 18px; height: 18px; }
.ufq-chat__shot-name {
  flex: 1; min-width: 0; font-size: 12.5px; color: #aeb4d2;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
/* min-height 0 e o que deixa a foto encolher dentro do flex em vez de empurrar
   a legenda para fora da tela. Centralizacao por FLEX, nao por grid: numa grade
   com linha automatica o max-height da imagem se resolve contra a propria
   altura natural dela, e a foto vazava por baixo da legenda em painel alto. */
.ufq-chat__shot-stage {
  flex: 1 1 auto; min-height: 0; overflow: hidden;
  display: flex; align-items: center; justify-content: center; padding: 0 10px;
}
.ufq-chat__shot-stage img, .ufq-chat__shot-stage video {
  max-width: 100%; max-height: 100%; display: block; border-radius: 10px; object-fit: contain;
}
.ufq-chat__shot-bottom {
  display: flex; align-items: center; gap: 10px; flex: none;
  padding: 12px 14px; padding-bottom: calc(12px + env(safe-area-inset-bottom, 0px));
}
.ufq-chat__shot-caption {
  flex: 1; min-width: 0; border: 0; border-radius: 22px; padding: 13px 16px;
  font: inherit; font-size: 15px; background: rgba(255, 255, 255, .1); color: #fff;
}
.ufq-chat__shot-caption::placeholder { color: #8d93b0; }
.ufq-chat__shot-caption:focus { outline: 2px solid var(--ufq-accent); }
.ufq-chat__shot-send {
  width: 50px; height: 50px; border: 0; border-radius: 50%;
  background: var(--ufq-accent); color: #fff; display: grid; place-items: center; flex: none;
  box-shadow: 0 6px 18px rgba(0, 162, 255, .32);
}
.ufq-chat__shot-send:hover, .ufq-chat__shot-send:focus-visible { background: #0b8fdd; outline: none; }
.ufq-chat__shot-send svg { width: 21px; height: 21px; }
/* Painel largo (a pagina /chat no desktop): a foto para de esticar e ganha
   margem escura dos dois lados, e a legenda acompanha a mesma largura. */
/* min(100%, 640px), nao 640px seco: a media query mede a JANELA, mas o widget
   continua com 380px de painel dentro dela. Com o teto fixo a foto ganhava
   permissao para 640px num painel de 380 e vazava pelas laterais - so no
   desktop, porque no celular a janela e estreita e a regra nem entrava. */
@media (min-width: 560px) {
  .ufq-chat__shot-stage { padding: 0 24px; }
  .ufq-chat__shot-stage img, .ufq-chat__shot-stage video { max-width: min(100%, 640px); }
  .ufq-chat__shot-bottom { width: 100%; max-width: 700px; margin: 0 auto; }
}

/* ----------------------------------------------------------------- camera */
/* Ocupa o painel inteiro, como a camera do WhatsApp: enquanto esta aberta a
   previa e o unico assunto. z-index acima do preview de anexo e da barra de
   gravacao, que sao irmaos dentro do painel. */
.ufq-chat__camera {
  position: absolute; inset: 0; z-index: 3;
  display: flex; flex-direction: column; background: #000;
}
/* min-height: 0 e o que deixa o video encolher dentro do flex em telas baixas -
   sem isso ele empurra a barra de botoes para fora do painel. */
.ufq-chat__camera-video {
  flex: 1; min-height: 0; width: 100%; object-fit: cover; background: #000;
}
.ufq-chat__camera-video.is-mirrored { transform: scaleX(-1); }
.ufq-chat__camera-bar {
  display: grid; grid-template-columns: 1fr auto 1fr; align-items: center; gap: 12px;
  padding: 14px 18px; padding-bottom: calc(14px + env(safe-area-inset-bottom, 0px));
  background: #000;
}
.ufq-chat__camera-close, .ufq-chat__camera-flip {
  width: 42px; height: 42px; border: 0; border-radius: 50%;
  background: rgba(255, 255, 255, .16); color: #fff; display: grid; place-items: center;
}
.ufq-chat__camera-close { justify-self: start; }
.ufq-chat__camera-flip { justify-self: end; }
.ufq-chat__camera-close svg, .ufq-chat__camera-flip svg { width: 20px; height: 20px; }
.ufq-chat__camera-shutter {
  width: 62px; height: 62px; padding: 0; border: 4px solid rgba(255, 255, 255, .4);
  border-radius: 50%; background: #fff;
  transition: transform .1s ease;
}
.ufq-chat__camera-shutter:active { transform: scale(.93); }
.ufq-chat__camera-shutter:focus-visible { outline: 3px solid var(--ufq-accent); outline-offset: 3px; }

/* ---------------------------------------------------------------- estados */
.ufq-chat__empty { margin: auto; text-align: center; color: var(--ufq-muted); padding: 24px; }
.ufq-chat__empty button {
  margin-top: 12px; padding: 10px 18px; border: 0; border-radius: 999px;
  background: var(--ufq-primary); color: #fff; font-weight: 600;
}

/* -------------------------------------------------------------- midia: bolha */
/* position: relative tambem aqui (nao so em --audio): a setinha "Salvar como"
   e posicionada em absolute e precisa se ancorar na propria bolha. */
.ufq-chat__bubble--media { position: relative; padding: 6px; overflow: hidden; }
.ufq-chat__bubble--media .ufq-chat__caption { padding: 6px 8px 2px; white-space: pre-wrap; word-wrap: break-word; overflow-wrap: anywhere; }

.ufq-chat__media-image, .ufq-chat__media-video {
  display: block; max-width: 100%; max-height: 280px; border-radius: 12px; background: var(--ufq-bg);
}
.ufq-chat__media-image { cursor: pointer; }

/* ------------------------------------------------- midia: audio (modelo WhatsApp) */
.ufq-chat__bubble--audio { position: relative; padding: 8px 10px 6px; }
.ufq-chat__audio { display: flex; align-items: center; gap: 8px; width: 260px; max-width: 100%; }
.ufq-chat__audio audio { display: none; }
.ufq-chat__audio-side { flex: none; width: 40px; display: grid; place-items: center; }
.ufq-chat__msg--customer .ufq-chat__audio-side { order: 3; } /* enviado: avatar/velocidade a direita, como no WhatsApp */
.ufq-chat__audio-icon {
  width: 40px; height: 40px; border-radius: 50%;
  background: var(--ufq-accent); color: #fff; display: grid; place-items: center;
}
.ufq-chat__msg--customer .ufq-chat__audio-icon { background: rgba(255,255,255,.25); }
.ufq-chat__audio-icon svg { width: 20px; height: 20px; }
.ufq-chat__audio-rate {
  min-width: 40px; height: 24px; padding: 0 8px; border: 0; border-radius: 12px;
  background: #dfe3ea; color: var(--ufq-ink); font-size: 12px; font-weight: 700;
}
.ufq-chat__msg--customer .ufq-chat__audio-rate { background: #fff; color: var(--ufq-primary); }
.ufq-chat__audio-play {
  width: 34px; height: 34px; padding: 0; border: 0; background: transparent;
  color: var(--ufq-muted); display: grid; place-items: center; flex: none;
}
.ufq-chat__msg--customer .ufq-chat__audio-play { color: #fff; }
.ufq-chat__audio-play svg { width: 28px; height: 28px; }
.ufq-chat__audio-play:disabled { opacity: .4; cursor: default; }
.ufq-chat__audio-body { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 4px; padding-top: 10px; }
.ufq-chat__audio-time { font-size: 11px; line-height: 1; color: var(--ufq-muted); }
.ufq-chat__msg--customer .ufq-chat__audio-time { color: rgba(255,255,255,.85); }
/* barra = input range; o trecho ja tocado e pintado via --p (atualizado no timeupdate) */
.ufq-chat__audio-bar {
  --p: 0%; --track: #d5dae3; --fill: var(--ufq-accent);
  width: 100%; height: 14px; margin: 0; background: transparent; cursor: pointer;
  -webkit-appearance: none; appearance: none;
}
.ufq-chat__msg--customer .ufq-chat__audio-bar { --track: rgba(255,255,255,.35); --fill: #fff; }
.ufq-chat__audio-bar::-webkit-slider-runnable-track { height: 4px; border-radius: 2px; background: linear-gradient(to right, var(--fill) var(--p), var(--track) var(--p)); }
.ufq-chat__audio-bar::-webkit-slider-thumb { -webkit-appearance: none; appearance: none; width: 12px; height: 12px; margin-top: -4px; border: 0; border-radius: 50%; background: var(--fill); }
.ufq-chat__audio-bar::-moz-range-track { height: 4px; border-radius: 2px; background: var(--track); }
.ufq-chat__audio-bar::-moz-range-progress { height: 4px; border-radius: 2px; background: var(--fill); }
.ufq-chat__audio-bar::-moz-range-thumb { width: 12px; height: 12px; border: 0; border-radius: 50%; background: var(--fill); }
.ufq-chat__audio-bar:focus-visible { outline: 2px solid var(--ufq-accent); outline-offset: 2px; border-radius: 4px; }

/* setinha no canto da bolha -> menu suspenso (so "Salvar como") */
.ufq-chat__media-menu-btn {
  position: absolute; top: 2px; right: 2px; width: 22px; height: 22px; padding: 0;
  border: 0; border-radius: 50%; background: transparent; color: var(--ufq-muted);
  display: grid; place-items: center; opacity: 0; transition: opacity .15s ease, background .15s ease;
}
.ufq-chat__msg--customer .ufq-chat__media-menu-btn { color: #fff; }
.ufq-chat__bubble--audio:hover .ufq-chat__media-menu-btn,
.ufq-chat__bubble--media:hover .ufq-chat__media-menu-btn,
.ufq-chat__media-menu-btn:focus-visible,
.ufq-chat__media-menu-btn[aria-expanded="true"] { opacity: 1; outline: none; }
/* Sobre a foto nao ha fundo de bolha: sem este disco escuro a setinha some em
   qualquer imagem clara. No audio o fundo da bolha ja garante o contraste. */
.ufq-chat__bubble--media:not(.ufq-chat__bubble--audio) .ufq-chat__media-menu-btn {
  top: 10px; right: 10px; background: rgba(0,0,0,.45); color: #fff;
}
.ufq-chat__bubble--media:not(.ufq-chat__bubble--audio) .ufq-chat__media-menu-btn:hover,
.ufq-chat__bubble--media:not(.ufq-chat__bubble--audio) .ufq-chat__media-menu-btn[aria-expanded="true"] {
  background: rgba(0,0,0,.65);
}
.ufq-chat__media-menu-btn:hover, .ufq-chat__media-menu-btn[aria-expanded="true"] { background: rgba(0,0,0,.08); }
.ufq-chat__msg--customer .ufq-chat__media-menu-btn:hover,
.ufq-chat__msg--customer .ufq-chat__media-menu-btn[aria-expanded="true"] { background: rgba(255,255,255,.25); }
@media (hover: none) { .ufq-chat__media-menu-btn { opacity: 1; } }
.ufq-chat__media-menu-btn svg { width: 16px; height: 16px; }
.ufq-chat__media-menu {
  position: fixed; z-index: calc(var(--ufq-z) + 10);
  min-width: 180px; padding: 6px 0; border-radius: 8px;
  background: var(--ufq-surface); box-shadow: 0 6px 24px rgba(0,0,0,.22);
  animation: ufq-pop .12s ease-out;
}
.ufq-chat__media-menu-item {
  display: flex; align-items: center; gap: 12px; padding: 10px 18px;
  font-size: 14px; color: var(--ufq-ink); text-decoration: none;
}
.ufq-chat__media-menu-item:hover, .ufq-chat__media-menu-item:focus-visible { background: var(--ufq-bg); outline: none; }
.ufq-chat__media-menu-icon { display: grid; place-items: center; color: var(--ufq-muted); }
.ufq-chat__media-menu-icon svg { width: 18px; height: 18px; }

.ufq-chat__media-file {
  display: flex; align-items: center; gap: 10px; padding: 8px; border-radius: 12px;
  text-decoration: none; background: var(--ufq-bg);
}
.ufq-chat__msg--customer .ufq-chat__media-file { background: rgba(255,255,255,.35); }
.ufq-chat__media-file-icon { color: var(--ufq-primary); flex: none; display: grid; place-items: center; }
.ufq-chat__media-file-icon svg { width: 22px; height: 22px; }
.ufq-chat__media-file-meta { min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.ufq-chat__media-file-name {
  color: var(--ufq-ink); font-size: 13.5px; font-weight: 600;
  overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.ufq-chat__media-file-size { color: var(--ufq-muted); font-size: 11.5px; }

.ufq-chat__retry {
  display: block; margin-top: 6px; border: 0; border-radius: 999px;
  background: rgba(255,255,255,.85); color: #c0392b; font-size: 12px; font-weight: 700;
  padding: 5px 12px;
}

/* --------------------------------------------------------------- lightbox */
.ufq-chat__lightbox {
  position: fixed; inset: 0; z-index: calc(var(--ufq-z) + 10);
  background: rgba(15, 17, 40, .85);
  display: flex; align-items: center; justify-content: center;
  padding: 24px;
}
.ufq-chat__lightbox-img { max-width: 100%; max-height: 100%; border-radius: 8px; box-shadow: 0 20px 60px rgba(0,0,0,.4); }
.ufq-chat__lightbox-close, .ufq-chat__lightbox-download {
  position: absolute; top: 18px; width: 40px; height: 40px; border: 0; border-radius: 50%;
  background: rgba(255,255,255,.15); color: #fff; display: grid; place-items: center;
}
.ufq-chat__lightbox-close { right: 18px; }
/* Baixar dentro do visualizador, como no WhatsApp: e o caminho que a pessoa
   encontra depois de ampliar a foto, sem ter de voltar para a bolha. */
.ufq-chat__lightbox-download { right: 66px; text-decoration: none; }
.ufq-chat__lightbox-close:hover, .ufq-chat__lightbox-download:hover { background: rgba(255,255,255,.3); }
.ufq-chat__lightbox-close svg, .ufq-chat__lightbox-download svg { width: 18px; height: 18px; }

@media (prefers-reduced-motion: reduce) {
  .ufq-chat * { animation: none !important; transition: none !important; }
  .ufq-chat__log { scroll-behavior: auto; }
  /* Sem o brilho correndo, o recorte do gradiente na letra deixaria o texto
     preso na cor inicial - melhor voltar para tinta solida. */
  .ufq-chat__hold-hint-text { background: none; -webkit-text-fill-color: currentColor; color: var(--ufq-muted); }
}